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Components

Voice

Operational

Messaging

Operational

Control Panel

Operational

Desktop and Mobile Apps

Operational

Porting and Provisioning ?

Operational

Phone Number Search, Ordering and Porting.

Incidents

Mobile App Logouts

Investigating | Aug 03, 2022 | 00:00 GMT-05:00

This morning Talkroute has performed a system update where some users may have been logged out or disconnected from their iOS and Android applications. We apologize for any inconvenience this has caused. We are further investigating the logout reports and implementing preventive measures so it does not occur again. Please review the following steps to log back into the Talkroute service:

iOS: A manual logout of the application may be required. Open the Talkroute application, Select the menu button (displayed as ≡), tap the down arrow next to the company name at the top, then select logout. If the logout button is not working under your device, please uninstall the application and install the latest version from the Apple App Store. After the application has been reinstalled, simply log in with your Talkroute credentials.

Android: Users that were logged out of the Android application should be sent back to the login screen. Simply log back in with your Talkroute credentials.

If you have any further issues, please visit support.talkroute.com or contact us at support@talkroute.com.

Thank you!

Voice Message to Text Transcriptions Are Delayed

Closed | May 16, 2022 | 22:57 GMT-05:00

Transcription services have been fully restored.

+Show history

  • Open | May 16, 2022 | 11:46 GMT-05:00

    The service provider we use for voice message to text transcriptions is currently experiencing an outage. New voice messages are being received and processed, but text transcriptions are currently missing. We are working with our provider to resolve this issue and to add the text transcriptions to all voice messages. We apologize for any inconvenience this may cause.

Talkroute.com Website Outage

Closed | May 06, 2022 | 10:31 GMT-05:00

We worked with our hosting provider and Talkroute.com is back up and running. We apologize for any inconvenience the issue has caused.


Thank you,

Talkroute Support



Canadian National Voice Outage

Closed | Nov 16, 2021 | 09:31 GMT-06:00

This incident appears to be over. We're monitoring this situation for further incident.

+Show history

  • Identified | Nov 15, 2021 | 17:11 GMT-06:00

    We are currently seeing intermittent issues with Canadian dialing and inbound calls due large scale carrier outage. We have no further updates at this time. We are monitoring this situation. USA and Toll free dialing is unaffected.

  • Identified | Nov 15, 2021 | 15:31 GMT-06:00

    The Canadian telephone network is experiencing a major outage at this time. Calls to or from Canadian phone numbers are intermittent at this time. All Talkroute systems are operational and all direct connections to peering networks are operational. However, due to the scale of this outage, it appears to be affecting Talkroute Canadian numbers. We are monitoring this situation. If we receive any more information on this outage, we will update this page. USA and Toll Free phone numbers are unaffected.

Partial Voice and Messaging Outage

Closed | Oct 04, 2021 | 15:55 GMT-05:00

We have observed network stability with the affected carrier for 5 days. We are going to declare this incident resolved. We have re-routed major portions of our network to avoid using this carrier and are going to continue so as time allows. We will notify everyone again if this issue happens again.

+Show history

  • Monitoring | Sep 29, 2021 | 19:24 GMT-05:00

    We are seeing a restoration of service at this time. We are keeping this incident open until we confirm that this DDoS event has ended.

  • Monitoring | Sep 29, 2021 | 18:20 GMT-05:00

    We are currently observing that our voice interconnection with the underlying carrier that is affected by the DDoS attack has gone offline. We are currently in the process of re-routing our voice traffic from this carrier while the national carrier outage continues.

  • Monitoring | Sep 27, 2021 | 18:41 GMT-05:00

    As of now, the troubled underlying carrier has restored service. It appears the DDoS attack is still occurring, but the carrier has successfully mitigated the attack. Plans to move affected numbers to a different underlying carrier are still in place. We are continuing the monitor this situation closely.

  • Resolution in progress | Sep 27, 2021 | 13:32 GMT-05:00

    Over the past 3 days, a major underlying phone carrier has been under a DDoS attack.

    This DDoS attack has successfully taken their network offline. Due to this, Inbound Voice calling for a subset of Talkroute phone numbers has been impacted. This incident is also impacting a number of other service providers, similar to Talkroute, that utilize this underlying carrier for service within their network.
    Due to the length and the scale of this DDoS attack, we have decided to start the process of moving these numbers to one of our other underlying carriers. We are hopeful that service will be restored in the meantime but this is a necessary step that we will be taking in order to guarantee restored service to these phone numbers.

    This transfer process is going to take time, but we're doing everything possible to expedite this process. We understand how frustrating this situation is and appreciate your continued patience. We want to assure you that we are doing everything in our power to bring the impacted numbers back online.

  • Resolution in progress | Sep 27, 2021 | 09:18 GMT-05:00

    Our partnering carrier has been under an ongoing DDoS attack since Saturday. This DDoS attack has taken down our voice circuits with them. We have begun the process of moving voice traffic away from this carrier and onto partnering carrier networks. We have all resources available on this issue.

  • Monitoring | Sep 25, 2021 | 17:15 GMT-05:00

    All services appear to be operating normally. We're going to continue monitoring this situation very closely.

  • Resolution in progress | Sep 25, 2021 | 16:17 GMT-05:00

    The affected voice and text messaging systems reliability continues to improve. We are actively monitoring this situation until we can confirm this incident is over.

  • Resolution in progress | Sep 25, 2021 | 15:37 GMT-05:00

    We're seeing some resolution on this matter. Voice calls and text messages are starting to come through. We are still actively monitoring this situation.

  • Identified | Sep 25, 2021 | 14:37 GMT-05:00

    One of our partnering carriers is experiencing an outage. Some phone numbers are experiencing trouble with phone calls and text messages. All appropriate teams are engaged on this matter we hope to see resolution shortly.

COVID-19 Update

Closed | Sep 27, 2021 | 19:48 GMT-05:00

Closing

+Show history

  • Monitoring | Mar 19, 2020 | 13:23 GMT-05:00

    On behalf of the entire Talkroute family, our hearts go out to all those who have been impacted by COVID-19, be it from direct illness, affected loved ones, job displacement, school closings, and so much more. The spread of COVID-19 is being taken very seriously at Talkroute.

    In compliance with CDC mandates, all Talkroute staff are working from home. We have asked staff to follow the CDC guidelines which includes, social distancing, frequent hand washing and practicing good hygiene. Many companies are taking the same action as us which is stressing the telecommunications network to unprecedented levels. Our team is hard at work behind the scenes, monitoring the situation in real-time and adapting our strategy as we observe traffic surges and shifts across our network. Leadership is in constant contact with one another and working to maintain uptime and stability so that all of our customers may continue to provide critical communications services during this trying time.

    We are here to help in any way possible. If you're being affected by COVID-19, please reach out to us by opening a ticket at support@talkroute.com. We also ask that you please monitor https://status.talkroute.com for any updates that COVID-19 might be having on our network.

Maintenance

No maintenance reported.