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Components

Voice

Operational

Messaging

Operational

Control Panel

Operational

Desktop and Mobile Apps

Operational

Porting and Provisioning ?

Operational

Phone Number Search, Ordering and Porting.

Incidents

Outbound Meassing is Delayed

Closed | May 11, 2021 | 12:24 GMT-05:00

Messages are now being immediately delivered. We're keeping this case open for 24 hours for monitoring purposes.

Some Canadian Inbound Calls Are Not Working

Closed | Apr 27, 2021 | 13:50 GMT-05:00

This event has ended and the partnering carrier is monitoring for further issues.

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  • Resolution in progress | Apr 27, 2021 | 10:41 GMT-05:00

    We have received the following update from our partnering carrier:

    We are currently investigating an issue causing inbound call failures on Canadian TNs. All relevant teams are engaged in identifying and resolving the issue.

  • Identified | Apr 27, 2021 | 10:17 GMT-05:00

    One of our partnering Canadian carriers is experiencing an outage. We are engaged with the carrier and they are working towards a resolution. This outage affects inbound calls to some Canadian phone numbers.

CP Outage

Closed | Feb 15, 2021 | 22:40 GMT-06:00

Monitoring of this incident is over.

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  • Monitoring | Jan 25, 2021 | 20:34 GMT-06:00

    We have resolved the issue and are continuing to monitor our systems for further problems. All systems should be operational at this time. We will update this status once we have more details on this incident.

Unable to View Menu Options in the Manager

Closed | Dec 15, 2020 | 17:33 GMT-06:00

This issue has been resolved

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  • Resolution in progress | Dec 15, 2020 | 15:50 GMT-06:00

    Menu options on some accounts currently cannot be viewed or changed. We're aware of the issue and our development team is working towards a resolution as soon as possible.

Unable to Sign Up

Closed | Dec 15, 2020 | 15:52 GMT-06:00

Closing old issue

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  • Monitoring | Sep 16, 2020 | 11:45 GMT-05:00

    Our payment processor has resolved the issue. All systems should be working. We're monitoring this incident for further updates.

COVID-19 Update

Monitoring | Mar 19, 2020 | 13:23 GMT-05:00

On behalf of the entire Talkroute family, our hearts go out to all those who have been impacted by COVID-19, be it from direct illness, affected loved ones, job displacement, school closings, and so much more. The spread of COVID-19 is being taken very seriously at Talkroute.

In compliance with CDC mandates, all Talkroute staff are working from home. We have asked staff to follow the CDC guidelines which includes, social distancing, frequent hand washing and practicing good hygiene. Many companies are taking the same action as us which is stressing the telecommunications network to unprecedented levels. Our team is hard at work behind the scenes, monitoring the situation in real-time and adapting our strategy as we observe traffic surges and shifts across our network. Leadership is in constant contact with one another and working to maintain uptime and stability so that all of our customers may continue to provide critical communications services during this trying time.

We are here to help in any way possible. If you're being affected by COVID-19, please reach out to us by opening a ticket at support@talkroute.com. We also ask that you please monitor https://status.talkroute.com for any updates that COVID-19 might be having on our network.

Maintenance

No maintenance reported.