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Components

Voice Services

Operational

Text Messaging

Operational

Control Panel

Operational

Mobile Apps

Operational

Porting and Provisioning

Operational

Incidents

Unable To Activate Text Messaging

Closed | Feb 27, 2019 | 16:40 GMT-06:00

This issue has been resolved. Thank You!

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  • Resolution in progress | Feb 27, 2019 | 12:54 GMT-06:00

    Clients are currently unable to activate text messaging. If you need text messages activated for your account, please contact support@talkroute.com with the phone number(s) you would like messaging activated for. We will activate the messaging for your number(s) manually. We plan on having this issue resolved tomorrow. Thank you!

Website and Mobile App Outage

Closed | Feb 25, 2019 | 22:42 GMT-06:00

We contacted our host and they resolved the issue. Thank you for your patience!

Affected components

  • Control Panel
  • Mobile Apps

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  • Open | Feb 25, 2019 | 22:25 GMT-06:00

    We are looking into why the website and mobile apps are not working. We will post updates as soon as we get them. Thank You!

Inbound Voice Services Are Down for Some Numbers

Closed | Jan 05, 2019 | 14:57 GMT-06:00

We have successfully re-routed the affected phone numbers. All services should be restored at this time. If you're still experiencing issues, please contact our support team at support@talkroute.com. We are keeping this incident open for monitoring and further updates.

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  • Monitoring | Jan 05, 2019 | 11:02 GMT-06:00

    We have successfully re-routed the affected phone numbers. All services should be restored at this time. If you're still experiencing issues, please contact our support team at support@talkroute.com. We are keeping this incident open for monitoring and further updates.

  • Resolution in progress | Jan 05, 2019 | 09:56 GMT-06:00

    We are working with our carrier to re-route phone traffic around the node that's affected by this outage. We're hoping for a resolution shortly. We will continue to monitor and update this situation.

  • Identified | Jan 05, 2019 | 08:21 GMT-06:00

    One of our Inbound carriers is experiencing a power outage at their facility causing all voice traffic to cease working. We are aware of the issue and we are monitoring the situation closely. There is no estimate of when services will be restored at this time.

Text Message Notifications Are Not Working

Closed | Jan 05, 2019 | 08:07 GMT-06:00

We have resolved this issue and are monitoring it for 24 hours.

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  • Monitoring | Dec 20, 2018 | 20:12 GMT-06:00

    We have resolved this issue and are monitoring it for 24 hours.

  • Investigating | Dec 20, 2018 | 18:46 GMT-06:00

    Emails and Mobile Push Notifications are not being sent when receiving a text message. We are aware of the issue and are currently investigating it.

  • Open | Dec 20, 2018 | 17:52 GMT-06:00

    Our mobile apps are currently not receiving push notifications. We are investigating the issue and hope to provide an update shortly.

Inbound And Outbound Text Messages Are Not Working For Some Numbers

Closed | Sep 13, 2018 | 10:00 GMT-05:00

This issue has been resolved. Thank you!

Vendor Code: ZIP

Affected components

  • Text Messaging

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  • Monitoring | Sep 12, 2018 | 13:04 GMT-05:00

    Our vendor has resolved this issue. We're continuing to monitor this situation.

    Vendor Code: ZIP

  • Identified | Sep 12, 2018 | 12:22 GMT-05:00

    One of our text messaging providers is experiencing trouble sending and receiving messages. All inbound text messages are coming through, but they are delayed. We are working with this provider to resolve this issue. We will post updates as we receive them. Thank You!

    Vendor Code: ZIP

Maintenances

No maintenances reported.