Closed | Feb 15, 2021 | 22:40 GMT-06:00
Monitoring of this incident is over.
Monitoring | Jan 25, 2021 | 20:34 GMT-06:00
We have resolved the issue and are continuing to monitor our systems for further problems. All systems should be operational at this time. We will update this status once we have more details on this incident.
Closed | Dec 15, 2020 | 17:33 GMT-06:00
This issue has been resolved
Resolution in progress | Dec 15, 2020 | 15:50 GMT-06:00
Menu options on some accounts currently cannot be viewed or changed. We're aware of the issue and our development team is working towards a resolution as soon as possible.
Closed | Dec 15, 2020 | 15:52 GMT-06:00
Closing old issue
Monitoring | Sep 16, 2020 | 11:45 GMT-05:00
Our payment processor has resolved the issue. All systems should be working. We're monitoring this incident for further updates.
Closed | Jul 17, 2020 | 18:58 GMT-05:00
We have confirmed this outage was caused by Cloudflare. This is the second major outage Cloudflare has had the past year. We are in the process of moving all Talkroute operations away from Cloudflare. This issue is now fully resolved.
Investigating | Jul 17, 2020 | 16:52 GMT-05:00
All services appear to be operational at this time. We're going to investigate this issue fully and post an update on our findings on this incident.
Investigating | Jul 17, 2020 | 16:41 GMT-05:00
We have experienced a major outage to all of our webapps that we are investigating. Services seem to be operational at this time, but we're still investigating this incident. More updates to follow shortly. We believe this may be caused by one of our vendors (Cloudflare).
Closed | Jul 11, 2020 | 01:23 GMT-05:00
This issue has been resolved
Resolution in progress | Jul 11, 2020 | 00:37 GMT-05:00
The issue with voicemail to email has been resolved, however, there is a large backlog of voice messages to be emailed. It will take quite a bit of time for the system to catch up to the backlog of voicemails. We anticipate this being fully resolved in the next few hours.
Investigating | Jul 10, 2020 | 23:44 GMT-05:00
Voicemail to E-Mail notifications are not working. We are investigating the issue and we are working to restore the service as soon as possible.
Monitoring | Mar 19, 2020 | 13:23 GMT-05:00
On behalf of the entire Talkroute family, our hearts go out to all those who have been impacted by COVID-19, be it from direct illness, affected loved ones, job displacement, school closings, and so much more. The spread of COVID-19 is being taken very seriously at Talkroute.
In compliance with CDC mandates, all Talkroute staff are working from home. We have asked staff to follow the CDC guidelines which includes, social distancing, frequent hand washing and practicing good hygiene. Many companies are taking the same action as us which is stressing the telecommunications network to unprecedented levels. Our team is hard at work behind the scenes, monitoring the situation in real-time and adapting our strategy as we observe traffic surges and shifts across our network. Leadership is in constant contact with one another and working to maintain uptime and stability so that all of our customers may continue to provide critical communications services during this trying time.
We are here to help in any way possible. If you're being affected by COVID-19, please reach out to us by opening a ticket at email@example.com. We also ask that you please monitor https://status.talkroute.com for any updates that COVID-19 might be having on our network.