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Components

Voice

Operational

Messaging

Operational

Control Panel

Operational

Desktop and Mobile Apps

Operational

Porting and Provisioning ?

Operational

Phone Number Search, Ordering and Porting.

Incidents

Unable to Sign Up

Monitoring | Sep 16, 2020 | 11:45 GMT-05:00

Our payment processor has resolved the issue. All systems should be working. We're monitoring this incident for further updates.

Web Applications Outage

Closed | Jul 17, 2020 | 18:58 GMT-05:00

We have confirmed this outage was caused by Cloudflare. This is the second major outage Cloudflare has had the past year. We are in the process of moving all Talkroute operations away from Cloudflare. This issue is now fully resolved.

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  • Investigating | Jul 17, 2020 | 16:52 GMT-05:00

    All services appear to be operational at this time. We're going to investigate this issue fully and post an update on our findings on this incident.

  • Investigating | Jul 17, 2020 | 16:41 GMT-05:00

    We have experienced a major outage to all of our webapps that we are investigating. Services seem to be operational at this time, but we're still investigating this incident. More updates to follow shortly. We believe this may be caused by one of our vendors (Cloudflare).

Voicemail E-Mail Notifications Are Not Working

Closed | Jul 11, 2020 | 01:23 GMT-05:00

This issue has been resolved

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  • Resolution in progress | Jul 11, 2020 | 00:37 GMT-05:00

    The issue with voicemail to email has been resolved, however, there is a large backlog of voice messages to be emailed. It will take quite a bit of time for the system to catch up to the backlog of voicemails. We anticipate this being fully resolved in the next few hours.

  • Investigating | Jul 10, 2020 | 23:44 GMT-05:00

    Voicemail to E-Mail notifications are not working. We are investigating the issue and we are working to restore the service as soon as possible.

Toll Free Text Messaging Incident

Closed | May 05, 2020 | 15:45 GMT-05:00

This issue is resolved.

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  • Monitoring | Apr 16, 2020 | 13:07 GMT-05:00

    Our vendor has informed us that they resolved the issue with their gateway. Our tests show that toll free text messaging is working. We're are continuing to monitor this and run further tests to ensure that there are no more issues.

  • Resolution in progress | Apr 16, 2020 | 12:12 GMT-05:00

    We have identified the issue and found that our Toll Free Messaging vendor is experiencing an outage with their gateway. We have engaged their support department and are working towards a resolution with them. We will continue to provide updates on this incident as we receive them.

Some Port Ins Are Delayed Due to Closings

Closed | Apr 13, 2020 | 13:36 GMT-05:00

Port ins have started to resume back to normal port in times. We appreciate your patience during these unprecedented times. Thank you!

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  • Open | Apr 02, 2020 | 14:05 GMT-05:00

    Due to COVID-19, many telephone companies have closed or reduced staff in their porting departments. This is leading to significant delays on port orders. Talkroute's porting department is fully staffed operational, however, many port orders are not being processed by the losing carrier even when escalated by Talkroute due to staffing shortages on the losing carrier's side. We apologize for the inconvenience and we're doing everything we can to ensure port in orders are processed in timely manner. If you are porting a number into Talkroute and experience a delay, please update your port in ticket requesting an update. We will do everything we can on our end to escalate your port in order. After this is done, please also contact your current carrier and request that they process/escalate your port out order. Talkroute's port out system is fully automated. There is no delay if you're porting a number away from Talkroute on our end.

COVID-19 Update

Monitoring | Mar 19, 2020 | 13:23 GMT-05:00

On behalf of the entire Talkroute family, our hearts go out to all those who have been impacted by COVID-19, be it from direct illness, affected loved ones, job displacement, school closings, and so much more. The spread of COVID-19 is being taken very seriously at Talkroute.

In compliance with CDC mandates, all Talkroute staff are working from home. We have asked staff to follow the CDC guidelines which includes, social distancing, frequent hand washing and practicing good hygiene. Many companies are taking the same action as us which is stressing the telecommunications network to unprecedented levels. Our team is hard at work behind the scenes, monitoring the situation in real-time and adapting our strategy as we observe traffic surges and shifts across our network. Leadership is in constant contact with one another and working to maintain uptime and stability so that all of our customers may continue to provide critical communications services during this trying time.

We are here to help in any way possible. If you're being affected by COVID-19, please reach out to us by opening a ticket at support@talkroute.com. We also ask that you please monitor https://status.talkroute.com for any updates that COVID-19 might be having on our network.

Voice Calls are Down for Some Numbers

Closed | Jan 08, 2020 | 12:12 GMT-06:00

Closing our this incident as it's fully resolved.

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  • Monitoring | Jan 06, 2020 | 08:36 GMT-06:00

    We have worked with our carrier and voice services have now been restored. We're monitoring this issue for 24 hours.

  • Investigating | Jan 06, 2020 | 07:53 GMT-06:00

    A select number of phone numbers are not working when you dial them. We are engaged with our upstream carrier for those numbers and we are looking into the issue.

Maintenance

No maintenance reported.