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COVID-19 Update

Monitoring | Mar 19, 2020 | 13:23 GMT-05:00

On behalf of the entire Talkroute family, our hearts go out to all those who have been impacted by COVID-19, be it from direct illness, affected loved ones, job displacement, school closings, and so much more. The spread of COVID-19 is being taken very seriously at Talkroute.

In compliance with CDC mandates, all Talkroute staff are working from home. We have asked staff to follow the CDC guidelines which includes, social distancing, frequent hand washing and practicing good hygiene. Many companies are taking the same action as us which is stressing the telecommunications network to unprecedented levels. Our team is hard at work behind the scenes, monitoring the situation in real-time and adapting our strategy as we observe traffic surges and shifts across our network. Leadership is in constant contact with one another and working to maintain uptime and stability so that all of our customers may continue to provide critical communications services during this trying time.

We are here to help in any way possible. If you're being affected by COVID-19, please reach out to us by opening a ticket at We also ask that you please monitor for any updates that COVID-19 might be having on our network.

Voice Calls are Down for Some Numbers

Closed | Jan 08, 2020 | 12:12 GMT-06:00

Closing our this incident as it's fully resolved.

+Show history

  • Monitoring | Jan 06, 2020 | 08:36 GMT-06:00

    We have worked with our carrier and voice services have now been restored. We're monitoring this issue for 24 hours.

  • Investigating | Jan 06, 2020 | 07:53 GMT-06:00

    A select number of phone numbers are not working when you dial them. We are engaged with our upstream carrier for those numbers and we are looking into the issue.

Toll Free Messaging is Delayed

Closed | Nov 16, 2019 | 22:47 GMT-06:00

Toll Free texting is fully operational.

Affected components

  • Messaging

+Show history

  • Monitoring | Nov 15, 2019 | 18:53 GMT-06:00

    Toll Free Messaging is fully restored. We're going to continue to monitor this situation for the next 24 hours.

  • Monitoring | Nov 15, 2019 | 18:52 GMT-06:00

    Toll Free Messaging is fully restored. We're going to continue to monitor this situation for the next 24 hours.

EMail Support is Down

Closed | Sep 13, 2019 | 14:33 GMT-05:00

Our provider has confirmed that services are fully restored.

+Show history

  • Monitoring | Sep 13, 2019 | 13:42 GMT-05:00

    E-Mail support services appear to be restored. We're continuing to monitor this situation until our vendor confirms that services are restored.

  • Waiting | Sep 13, 2019 | 11:23 GMT-05:00

    Our E-Mail support vendor is currently experiencing an outage. Please contact us via Chat or Phone (800-747-2410) if you are in need of immediate support. Thank You!

Website and Mobile App Outage

Closed | Jul 02, 2019 | 17:02 GMT-05:00

We are closing out this incident as Cloudflare has remedied the issue on their end. For more information, please see Cloudflare's post regarding this outage.

+Show history

  • Monitoring | Jul 02, 2019 | 09:17 GMT-05:00

    Cloudflare appears to have restored their services. We're keeping this incident open for monitoring and followup.

  • Open | Jul 02, 2019 | 08:01 GMT-05:00

    One of our service providers is experiencing an outage that is impacting Talkroute services. This is impacting most Talkroute services, Phone Calls are still being connected as expected.

    Update: During this outage, attempting to dial out from the Talkroute Mobile Apps is also impacted.

Issues with Phone Calls and Call History

Closed | Jun 06, 2019 | 16:14 GMT-05:00

After monitoring, we have determined this incident is fully resolved. If you are still having problems, please visit for further assistance. We sincerely apologize for the inconvenience this has caused!

Affected components

  • Voice


No maintenance reported.