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All systems operational

Refreshed

Components

Voice

Operational

Messaging

Operational

Control Panel

Operational

Mobile Apps

Operational

Porting and Provisioning ?

Operational

Phone Number Search, Ordering and Porting.

Incidents

Voice Calls are Down for Some Numbers

Closed | Jan 08, 2020 | 12:12 GMT-06:00

Closing our this incident as it's fully resolved.

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  • Monitoring | Jan 06, 2020 | 08:36 GMT-06:00

    We have worked with our carrier and voice services have now been restored. We're monitoring this issue for 24 hours.

  • Investigating | Jan 06, 2020 | 07:53 GMT-06:00

    A select number of phone numbers are not working when you dial them. We are engaged with our upstream carrier for those numbers and we are looking into the issue.

Toll Free Messaging is Delayed

Closed | Nov 16, 2019 | 22:47 GMT-06:00

Toll Free texting is fully operational.

Affected components

  • Messaging

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  • Monitoring | Nov 15, 2019 | 18:53 GMT-06:00

    Toll Free Messaging is fully restored. We're going to continue to monitor this situation for the next 24 hours.

  • Monitoring | Nov 15, 2019 | 18:52 GMT-06:00

    Toll Free Messaging is fully restored. We're going to continue to monitor this situation for the next 24 hours.

EMail Support is Down

Closed | Sep 13, 2019 | 14:33 GMT-05:00

Our provider has confirmed that services are fully restored.

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  • Monitoring | Sep 13, 2019 | 13:42 GMT-05:00

    E-Mail support services appear to be restored. We're continuing to monitor this situation until our vendor confirms that services are restored.

  • Waiting | Sep 13, 2019 | 11:23 GMT-05:00

    Our E-Mail support vendor is currently experiencing an outage. Please contact us via Chat or Phone (800-747-2410) if you are in need of immediate support. Thank You!

Website and Mobile App Outage

Closed | Jul 02, 2019 | 17:02 GMT-05:00

We are closing out this incident as Cloudflare has remedied the issue on their end. For more information, please see Cloudflare's post regarding this outage.

https://blog.cloudflare.com/cloudflare-outage/

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  • Monitoring | Jul 02, 2019 | 09:17 GMT-05:00

    Cloudflare appears to have restored their services. We're keeping this incident open for monitoring and followup.

  • Open | Jul 02, 2019 | 08:01 GMT-05:00

    One of our service providers is experiencing an outage that is impacting Talkroute services. This is impacting most Talkroute services, Phone Calls are still being connected as expected.

    Update: During this outage, attempting to dial out from the Talkroute Mobile Apps is also impacted.

Issues with Phone Calls and Call History

Closed | Jun 06, 2019 | 16:14 GMT-05:00

After monitoring, we have determined this incident is fully resolved. If you are still having problems, please visit https://support.talkroute.com/ for further assistance. We sincerely apologize for the inconvenience this has caused!

Affected components

  • Voice

Maintenance

No maintenance reported.