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All systems operational

Refreshed

Components

Voice Services

Operational

Text Messaging

Operational

Control Panel

Operational

Mobile Apps

Operational

Porting and Provisioning ?

Operational

Phone Number Search, Ordering and Porting.

Incidents

EMail Support is Down

Closed | Sep 13, 2019 | 14:33 GMT-05:00

Our provider has confirmed that services are fully restored.

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  • Monitoring | Sep 13, 2019 | 13:42 GMT-05:00

    E-Mail support services appear to be restored. We're continuing to monitor this situation until our vendor confirms that services are restored.

  • Waiting | Sep 13, 2019 | 11:23 GMT-05:00

    Our E-Mail support vendor is currently experiencing an outage. Please contact us via Chat or Phone (800-747-2410) if you are in need of immediate support. Thank You!

Website and Mobile App Outage

Closed | Jul 02, 2019 | 17:02 GMT-05:00

We are closing out this incident as Cloudflare has remedied the issue on their end. For more information, please see Cloudflare's post regarding this outage.

https://blog.cloudflare.com/cloudflare-outage/

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  • Monitoring | Jul 02, 2019 | 09:17 GMT-05:00

    Cloudflare appears to have restored their services. We're keeping this incident open for monitoring and followup.

  • Open | Jul 02, 2019 | 08:01 GMT-05:00

    One of our service providers is experiencing an outage that is impacting Talkroute services. This is impacting most Talkroute services, Phone Calls are still being connected as expected.

    Update: During this outage, attempting to dial out from the Talkroute Mobile Apps is also impacted.

Issues with Phone Calls and Call History

Closed | Jun 06, 2019 | 16:14 GMT-05:00

After monitoring, we have determined this incident is fully resolved. If you are still having problems, please visit https://support.talkroute.com/ for further assistance. We sincerely apologize for the inconvenience this has caused!

Affected components

  • Voice Services

Issues with Phone Calls and Call History

Closed | Jun 06, 2019 | 13:54 GMT-05:00

After monitoring, we have determined this incident is fully resolved. If you are still having problems, please visit https://support.talkroute.com/ for further assistance. We sincerely apologize for the inconvenience this has caused!

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  • Monitoring | Jun 06, 2019 | 11:11 GMT-05:00

    Our peering carrier has resolved this issue. There was an equipment failure that was causing calls to fail periodically. This has been resolved. We're going to keep this event open for monitoring. If you are still having problems, please visit https://support.talkroute.com/ for further assistance. We sincerely apologize for the inconvenience this has caused!

  • Identified | Jun 06, 2019 | 10:30 GMT-05:00

    We are still actively working with our peering carrier to resolve this issue. We do not have an estimated restoration time at this time. We sincerely apologize for this inconvenience.

  • Identified | Jun 06, 2019 | 10:03 GMT-05:00

    We are still working with our carrier to try to resolve this issue.

  • Identified | Jun 06, 2019 | 08:29 GMT-05:00

    We have further identified this issue with a specific peering carrier. We are actively working with them to resolve this issue. Only certain phone numbers are affected by this outage.

  • Open | Jun 06, 2019 | 08:03 GMT-05:00

    We are seeing an issue with some calls not getting through and call history not updating. We are investigating this issue.

Unable To Activate Text Messaging

Closed | Feb 27, 2019 | 16:40 GMT-06:00

This issue has been resolved. Thank You!

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  • Resolution in progress | Feb 27, 2019 | 12:54 GMT-06:00

    Clients are currently unable to activate text messaging. If you need text messages activated for your account, please contact support@talkroute.com with the phone number(s) you would like messaging activated for. We will activate the messaging for your number(s) manually. We plan on having this issue resolved tomorrow. Thank you!

Maintenance

No maintenance reported.