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Voice Services

Operational

Text Messaging

Operational

Control Panel

Operational

Mobile Apps

Operational

Porting and Provisioning

Operational

Incidents

Inbound And Outbound Text Messages Are Not Working For Some Numbers

This issue has been resolved. Thank you!

Vendor Code: ZIP

Affected components

  • Text Messaging

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  • Our vendor has resolved this issue. We're continuing to monitor this situation.

    Vendor Code: ZIP

  • One of our text messaging providers is experiencing trouble sending and receiving messages. All inbound text messages are coming through, but they are delayed. We are working with this provider to resolve this issue. We will post updates as we receive them. Thank You!

    Vendor Code: ZIP

Inbound And Outbound Text Messages Are Not Working For Some Numbers

Text messaging is working normally. Thank you!

Affected components

  • Text Messaging

+Show history

  • This provider has restored texting services. We're monitoring this situation closely to make sure there are not any more issues with it.

    Vendor Code: ZIP

  • One of our text messaging providers is experiencing trouble sending and receiving messages. All inbound text messages are coming through, but they are delayed. We are working with this provider to resolve this issue. We will post updates as we receive them. Thank You!

    Vendor Code: ZIP

Inbound Text Messaging is not working for some numbers

We have resolved this issue and messages are coming in normally. We apologize for the inconvenience!

Affected components

  • Text Messaging

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  • We are receiving reports that inbound text messaging is not working for some numbers. We are investigating this issue and will have an update shortly.

Inbound Calls for Canadian Numbers Are Not Completing

We have confirmed that Canadian Voice services have been fully restored. If you're still experience issues, please feel free to reach out at support.talkroute.com. We appreciate your patience and understanding!

Affected components

  • Voice Services

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  • Inbound Canadian calls are starting to complete. Full restoration should occur shortly. We are continuing to monitor this situation.

    Vendor Code: TKT

  • We are still working with our partnering carrier to resolve this issue. United States and Toll Free Numbers are not affected by this outage.

    Vendor Code: TKT

  • We are still working with our partnering carrier to resolve this issue. United States and Toll Free Numbers are not affected by this outage. No further updates at this time.

    Vendor Code: TKT

  • We are still working with our partnering carrier to resolve this issue. No further updates at this time.

    Vendor Code: TKT

  • We have discovered that a portion of our Canadian numbers are not completing inbound calls. We have engaged with our partnering carrier for Canadian services to investigate the issue.

Notifications are not being sent

Closing out this old incident.

Affected components

  • Control Panel

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  • Currently voicemail to email and mobile app push notifications are not being sent. Our team is looking into the issue and we expect a resolution shortly.

  • All backlogged emails have been sent. We thank you for your patience and understanding!

  • This issue has been resolved. Emails are currently backlogged and are being sent. It will take some time for all backlogged messages to be sent. We will continue to monitor this situation until all messages are sent.

Inbound and Outbound Text Messages are Delayed on Some Numbers

We have confirmed all messaging services are restored. Thank you again for your patience!

Vendor Code: ZIP

Affected components

  • Text Messaging

+Show history

  • Text messaging should be restored at this time. We're going to monitor this situation in case problems arise again. Thank you for your patience!

    Vendor Code: ZIP

  • Messaging is still delayed for a portion of our numbers. We're continuing the monitor this situation. We will update the status only when it's confirmed that this issue is resolved. Thank You!

    Vendor Code: ZIP

  • One of our text messaging providers is experiencing trouble sending and receiving messages. All text messages are coming through, but they are delayed. We are working with this provider to resolve this issue. We will post updates as we receive them. Thank You!

    Vendor Code: ZIP

Maintenances

No maintenances reported.