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Voice

Operational

Messaging

Operational

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Operational

Desktop and Mobile Apps

Operational

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Phone Number Search, Ordering and Porting.

Incidents

Voicemail Push Notifications

Closed | Sep 09, 2021 | 16:42 GMT-05:00

We have resolved the issue with push notifications for voicemail messages and have observed no further problems.

If you have any questions, please reach out to us at support@talkroute.com.

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  • Investigating | Sep 09, 2021 | 10:10 GMT-05:00

    Push notifications are sometimes notifying the wrong users of new voicemail messages. We are investigating the issue and are working to correct this as soon as possible.

Desktop/Web Applications Outage

Closed | Jun 17, 2021 | 10:26 GMT-05:00

Closing this case

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  • Resolved | Jun 01, 2021 | 17:09 GMT-05:00

    This issue has been resolved

  • Monitoring | Jun 01, 2021 | 09:41 GMT-05:00

    We have identified and fixed the source of the disconnects with the desktop and Web apps. All services appear to be operational at this time and we will continue to monitor the situation.

Messaging Issues

Closed | Jun 16, 2021 | 20:33 GMT-05:00

We have resolved the issue with text messaging and have observed no further problems.

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  • Resolution in progress | Jun 16, 2021 | 19:04 GMT-05:00

    We are experiencing an outage with text messaging services. We are investigating and will have an update soon.

Outbound Messaging is Delayed

Closed | Jun 01, 2021 | 09:40 GMT-05:00

Messages are now being immediately delivered.

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  • Closed | May 11, 2021 | 12:24 GMT-05:00

    Messages are now being immediately delivered. We're keeping this case open for 24 hours for monitoring purposes.

Some Canadian Inbound Calls Are Not Working

Closed | Apr 27, 2021 | 13:50 GMT-05:00

This event has ended and the partnering carrier is monitoring for further issues.

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  • Resolution in progress | Apr 27, 2021 | 10:41 GMT-05:00

    We have received the following update from our partnering carrier:

    We are currently investigating an issue causing inbound call failures on Canadian TNs. All relevant teams are engaged in identifying and resolving the issue.

  • Identified | Apr 27, 2021 | 10:17 GMT-05:00

    One of our partnering Canadian carriers is experiencing an outage. We are engaged with the carrier and they are working towards a resolution. This outage affects inbound calls to some Canadian phone numbers.

COVID-19 Update

Monitoring | Mar 19, 2020 | 13:23 GMT-05:00

On behalf of the entire Talkroute family, our hearts go out to all those who have been impacted by COVID-19, be it from direct illness, affected loved ones, job displacement, school closings, and so much more. The spread of COVID-19 is being taken very seriously at Talkroute.

In compliance with CDC mandates, all Talkroute staff are working from home. We have asked staff to follow the CDC guidelines which includes, social distancing, frequent hand washing and practicing good hygiene. Many companies are taking the same action as us which is stressing the telecommunications network to unprecedented levels. Our team is hard at work behind the scenes, monitoring the situation in real-time and adapting our strategy as we observe traffic surges and shifts across our network. Leadership is in constant contact with one another and working to maintain uptime and stability so that all of our customers may continue to provide critical communications services during this trying time.

We are here to help in any way possible. If you're being affected by COVID-19, please reach out to us by opening a ticket at support@talkroute.com. We also ask that you please monitor https://status.talkroute.com for any updates that COVID-19 might be having on our network.

Maintenance

No maintenance reported.