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Components

Voice

Operational

Messaging

Operational

Control Panel

Operational

Desktop and Mobile Apps

Operational

Porting and Provisioning ?

Operational

Phone Number Search, Ordering and Porting.

Incidents

Canada Incoming Call Failures

Closed | Dec 25, 2022 | 00:00 GMT-06:00

Our partnering carrier is reporting that this issue has been resolved, and calls are operational again. If you experience any further issues, please let us know at support@talkroute.com

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  • Investigating | Dec 23, 2022 | 16:25 GMT-06:00

    We have identified an issue with incoming calls that pass through or originate from Bell's service across Canada. These calls may not be able to connect at this time. Calls outside of Bell are working at the moment.

    We are working closely with our partnering carrier to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

    Thank you for your understanding. If you have any questions, please reach out to us a support@talkroute.com.

Quality Problems with Voice Phone Calls

Closed | Dec 19, 2022 | 13:03 GMT-06:00

This issue has been resolved. If you experience any further issues with your phone calls, please do not hesitate to reach out to us for assistance at support@talkroute.com.

Mobile App Logouts

Closed | Aug 03, 2022 | 00:00 GMT-05:00

This morning Talkroute has performed a system update where some users may have been logged out or disconnected from their iOS and Android applications. We apologize for any inconvenience this has caused. We are further investigating the logout reports and implementing preventive measures so it does not occur again. Please review the following steps to log back into the Talkroute service:

iOS: A manual logout of the application may be required. Open the Talkroute application, Select the menu button (displayed as ≡), tap the down arrow next to the company name at the top, then select logout. If the logout button is not working under your device, please uninstall the application and install the latest version from the Apple App Store. After the application has been reinstalled, simply log in with your Talkroute credentials.

Android: Users that were logged out of the Android application should be sent back to the login screen. Simply log back in with your Talkroute credentials.

If you have any further issues, please visit support.talkroute.com or contact us at support@talkroute.com.

Thank you!

Voice Message to Text Transcriptions Are Delayed

Closed | May 16, 2022 | 22:57 GMT-05:00

Transcription services have been fully restored.

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  • Open | May 16, 2022 | 11:46 GMT-05:00

    The service provider we use for voice message to text transcriptions is currently experiencing an outage. New voice messages are being received and processed, but text transcriptions are currently missing. We are working with our provider to resolve this issue and to add the text transcriptions to all voice messages. We apologize for any inconvenience this may cause.

Talkroute.com Website Outage

Closed | May 06, 2022 | 10:31 GMT-05:00

We worked with our hosting provider and Talkroute.com is back up and running. We apologize for any inconvenience the issue has caused.


Thank you,

Talkroute Support



Maintenance

No maintenance reported.