Talkroute Status logo

All systems operational

Refreshed

Components

Voice Services

Operational

Text Messaging

Operational

Control Panel

Operational

Mobile Apps

Operational

Porting and Provisioning

Operational

Incidents

Inbound Voice Services Are Down for Some Numbers

Closed | Jan 05, 2019 | 14:57 GMT-06:00

We have successfully re-routed the affected phone numbers. All services should be restored at this time. If you're still experiencing issues, please contact our support team at support@talkroute.com. We are keeping this incident open for monitoring and further updates.

+Show history

  • Monitoring | Jan 05, 2019 | 11:02 GMT-06:00

    We have successfully re-routed the affected phone numbers. All services should be restored at this time. If you're still experiencing issues, please contact our support team at support@talkroute.com. We are keeping this incident open for monitoring and further updates.

  • Resolution in progress | Jan 05, 2019 | 09:56 GMT-06:00

    We are working with our carrier to re-route phone traffic around the node that's affected by this outage. We're hoping for a resolution shortly. We will continue to monitor and update this situation.

  • Identified | Jan 05, 2019 | 08:21 GMT-06:00

    One of our Inbound carriers is experiencing a power outage at their facility causing all voice traffic to cease working. We are aware of the issue and we are monitoring the situation closely. There is no estimate of when services will be restored at this time.

Text Message Notifications Are Not Working

Closed | Jan 05, 2019 | 08:07 GMT-06:00

We have resolved this issue and are monitoring it for 24 hours.

+Show history

  • Monitoring | Dec 20, 2018 | 20:12 GMT-06:00

    We have resolved this issue and are monitoring it for 24 hours.

  • Investigating | Dec 20, 2018 | 18:46 GMT-06:00

    Emails and Mobile Push Notifications are not being sent when receiving a text message. We are aware of the issue and are currently investigating it.

  • Open | Dec 20, 2018 | 17:52 GMT-06:00

    Our mobile apps are currently not receiving push notifications. We are investigating the issue and hope to provide an update shortly.

Inbound And Outbound Text Messages Are Not Working For Some Numbers

Closed | Sep 13, 2018 | 10:00 GMT-05:00

This issue has been resolved. Thank you!

Vendor Code: ZIP

Affected components

  • Text Messaging

+Show history

  • Monitoring | Sep 12, 2018 | 13:04 GMT-05:00

    Our vendor has resolved this issue. We're continuing to monitor this situation.

    Vendor Code: ZIP

  • Identified | Sep 12, 2018 | 12:22 GMT-05:00

    One of our text messaging providers is experiencing trouble sending and receiving messages. All inbound text messages are coming through, but they are delayed. We are working with this provider to resolve this issue. We will post updates as we receive them. Thank You!

    Vendor Code: ZIP

Inbound And Outbound Text Messages Are Not Working For Some Numbers

Closed | Sep 08, 2018 | 19:34 GMT-05:00

Text messaging is working normally. Thank you!

Affected components

  • Text Messaging

+Show history

  • Monitoring | Sep 08, 2018 | 12:24 GMT-05:00

    This provider has restored texting services. We're monitoring this situation closely to make sure there are not any more issues with it.

    Vendor Code: ZIP

  • Identified | Sep 08, 2018 | 12:01 GMT-05:00

    One of our text messaging providers is experiencing trouble sending and receiving messages. All inbound text messages are coming through, but they are delayed. We are working with this provider to resolve this issue. We will post updates as we receive them. Thank You!

    Vendor Code: ZIP

Inbound Text Messaging is not working for some numbers

Closed | Aug 20, 2018 | 14:33 GMT-05:00

We have resolved this issue and messages are coming in normally. We apologize for the inconvenience!

Affected components

  • Text Messaging

+Show history

  • Investigating | Aug 20, 2018 | 13:58 GMT-05:00

    We are receiving reports that inbound text messaging is not working for some numbers. We are investigating this issue and will have an update shortly.

Maintenances

No maintenances reported.