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Maintenance in some systems

Refreshed

Components

Voice Services

Operational

Text Messaging

Operational

Control Panel

Operational

Mobile Apps

Operational

Porting and Provisioning ?

Under maintenance

Phone Number Search, Ordering and Porting.

Incidents

Issues with Phone Calls and Call History

Closed | Jun 06, 2019 | 16:14 GMT-05:00

After monitoring, we have determined this incident is fully resolved. If you are still having problems, please visit https://support.talkroute.com/ for further assistance. We sincerely apologize for the inconvenience this has caused!

Affected components

  • Voice Services

Issues with Phone Calls and Call History

Closed | Jun 06, 2019 | 13:54 GMT-05:00

After monitoring, we have determined this incident is fully resolved. If you are still having problems, please visit https://support.talkroute.com/ for further assistance. We sincerely apologize for the inconvenience this has caused!

+Show history

  • Monitoring | Jun 06, 2019 | 11:11 GMT-05:00

    Our peering carrier has resolved this issue. There was an equipment failure that was causing calls to fail periodically. This has been resolved. We're going to keep this event open for monitoring. If you are still having problems, please visit https://support.talkroute.com/ for further assistance. We sincerely apologize for the inconvenience this has caused!

  • Identified | Jun 06, 2019 | 10:30 GMT-05:00

    We are still actively working with our peering carrier to resolve this issue. We do not have an estimated restoration time at this time. We sincerely apologize for this inconvenience.

  • Identified | Jun 06, 2019 | 10:03 GMT-05:00

    We are still working with our carrier to try to resolve this issue.

  • Identified | Jun 06, 2019 | 08:29 GMT-05:00

    We have further identified this issue with a specific peering carrier. We are actively working with them to resolve this issue. Only certain phone numbers are affected by this outage.

  • Open | Jun 06, 2019 | 08:03 GMT-05:00

    We are seeing an issue with some calls not getting through and call history not updating. We are investigating this issue.

Unable To Activate Text Messaging

Closed | Feb 27, 2019 | 16:40 GMT-06:00

This issue has been resolved. Thank You!

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  • Resolution in progress | Feb 27, 2019 | 12:54 GMT-06:00

    Clients are currently unable to activate text messaging. If you need text messages activated for your account, please contact support@talkroute.com with the phone number(s) you would like messaging activated for. We will activate the messaging for your number(s) manually. We plan on having this issue resolved tomorrow. Thank you!

Website and Mobile App Outage

Closed | Feb 25, 2019 | 22:42 GMT-06:00

We contacted our host and they resolved the issue. Thank you for your patience!

Affected components

  • Control Panel
  • Mobile Apps

+Show history

  • Open | Feb 25, 2019 | 22:25 GMT-06:00

    We are looking into why the website and mobile apps are not working. We will post updates as soon as we get them. Thank You!

Inbound Voice Services Are Down for Some Numbers

Closed | Jan 05, 2019 | 14:57 GMT-06:00

We have successfully re-routed the affected phone numbers. All services should be restored at this time. If you're still experiencing issues, please contact our support team at support@talkroute.com. We are keeping this incident open for monitoring and further updates.

+Show history

  • Monitoring | Jan 05, 2019 | 11:02 GMT-06:00

    We have successfully re-routed the affected phone numbers. All services should be restored at this time. If you're still experiencing issues, please contact our support team at support@talkroute.com. We are keeping this incident open for monitoring and further updates.

  • Resolution in progress | Jan 05, 2019 | 09:56 GMT-06:00

    We are working with our carrier to re-route phone traffic around the node that's affected by this outage. We're hoping for a resolution shortly. We will continue to monitor and update this situation.

  • Identified | Jan 05, 2019 | 08:21 GMT-06:00

    One of our Inbound carriers is experiencing a power outage at their facility causing all voice traffic to cease working. We are aware of the issue and we are monitoring the situation closely. There is no estimate of when services will be restored at this time.

Maintenance

June

Toll Free Registry Is Undergoing Maintenance

Ongoing | Jun 22, 2019 00:00 - Jun 24, 2019 12:00 | GMT-05:00

The toll free registry is undergoing maintenance. You will not be able to search for any vanity toll free numbers while this maintenance is occurring. You can still list toll free numbers and purchase them by area code. Local number search is working normally. This maintenance will be complete at Monday, 7:00AM CDT and you'll be able to search for toll free vanity numbers at this time.

Affected components

    • Porting and Provisioning