Talkroute - Destkop and Web Application Connection Issue – Incident details

All systems operational

Destkop and Web Application Connection Issue

Resolved
Major outage
Started 8 months agoLasted about 2 hours

Affected

Desktop and Mobile Apps

Major outage from 7:11 PM to 8:30 PM, Operational from 8:30 PM to 9:05 PM

Updates
  • Resolved
    Resolved

    The connection issues affecting our Desktop and Web Applications have been resolved.

    We will continue to keep an eye on overall system performance, but normal service has been restored.

    Thank you for your patience while we worked through this issue.

    If you are still experiencing any issues, please reach out to our support team at support@talkroute.com.

  • Monitoring
    Monitoring

    A fix has been deployed for the connection issues affecting our Desktop and Web Applications.

    We are currently monitoring the situation to ensure stability and will provide another update once the issue is fully resolved.

    Thank you for your patience while we worked to restore service.

  • Identified
    Identified

    Our Desktop and Web Applications continue to experience connection issues impacting both incoming and outgoing calls. Outgoing calls placed from the Mobile Application and incoming calls that are routed to a forwarding phone number are not affected.

    Our engineering team is making progress toward a resolution, and we will provide another update as soon as more information is available.

    Thank you for your continued patience.

  • Investigating
    Investigating

    Our Desktop and Web Applications are currently experiencing connection issues impacting both incoming and outgoing calls. Outgoing calls placed from the Mobile Application and incoming calls that are routed to a forwarding phone number are not affected.

    Our team is actively investigating the problem, and we will provide updates as more information becomes available.

    Thank you for your patience.