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Incident

Mobile App Logouts

Investigating | Aug 03, 2022 | 00:00 GMT-05:00

This morning Talkroute has performed a system update where some users may have been logged out or disconnected from their iOS and Android applications. We apologize for any inconvenience this has caused. We are further investigating the logout reports and implementing preventive measures so it does not occur again. Please review the following steps to log back into the Talkroute service:

iOS: A manual logout of the application may be required. Open the Talkroute application, Select the menu button (displayed as ≡), tap the down arrow next to the company name at the top, then select logout. If the logout button is not working under your device, please uninstall the application and install the latest version from the Apple App Store. After the application has been reinstalled, simply log in with your Talkroute credentials.

Android: Users that were logged out of the Android application should be sent back to the login screen. Simply log back in with your Talkroute credentials.

If you have any further issues, please visit support.talkroute.com or contact us at support@talkroute.com.

Thank you!