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Incident

Toll Free Text Messaging Incident

Closed | May 05, 2020 | 15:45 GMT-05:00

This issue is resolved.

Monitoring | Apr 16, 2020 | 13:07 GMT-05:00

Our vendor has informed us that they resolved the issue with their gateway. Our tests show that toll free text messaging is working. We're are continuing to monitor this and run further tests to ensure that there are no more issues.

Resolution in progress | Apr 16, 2020 | 12:12 GMT-05:00

We have identified the issue and found that our Toll Free Messaging vendor is experiencing an outage with their gateway. We have engaged their support department and are working towards a resolution with them. We will continue to provide updates on this incident as we receive them.