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Incident

Some Port Ins Are Delayed Due to Closings

Closed | Apr 13, 2020 | 13:36 GMT-05:00

Port ins have started to resume back to normal port in times. We appreciate your patience during these unprecedented times. Thank you!

Open | Apr 02, 2020 | 14:05 GMT-05:00

Due to COVID-19, many telephone companies have closed or reduced staff in their porting departments. This is leading to significant delays on port orders. Talkroute's porting department is fully staffed operational, however, many port orders are not being processed by the losing carrier even when escalated by Talkroute due to staffing shortages on the losing carrier's side. We apologize for the inconvenience and we're doing everything we can to ensure port in orders are processed in timely manner. If you are porting a number into Talkroute and experience a delay, please update your port in ticket requesting an update. We will do everything we can on our end to escalate your port in order. After this is done, please also contact your current carrier and request that they process/escalate your port out order. Talkroute's port out system is fully automated. There is no delay if you're porting a number away from Talkroute on our end.